Privacy Policy
At melrionqexa, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget foundation services and educational resources.
Information We Collect
We collect information you provide directly to us and information we gather automatically when you use our services. Here's what we typically collect:
Personal Information You Provide
- Name, email address, and phone number when you contact us
- Financial information you share during educational consultations
- Communication preferences and feedback
- Educational program enrollment details
- Payment information for services (processed securely through third-party providers)
Information We Collect Automatically
- Website usage data including pages visited and time spent
- IP address and approximate location
- Device information and browser type
- Cookies and similar tracking technologies
How We Use Your Information
Your information helps us provide better educational services and support your financial learning journey. We use your data for:
- Delivering personalized budget foundation education and resources
- Communicating about our services, updates, and educational opportunities
- Processing payments and managing your account
- Improving our website and educational content based on user behavior
- Complying with legal obligations under Australian privacy laws
- Sending relevant educational materials and program information
Important: We never sell your personal information to third parties. We only share data as described in this policy or with your explicit consent.
Data Storage and Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure.
| Security Measure | Description |
|---|---|
| Encryption | All sensitive data encrypted in transit and at rest using industry-standard protocols |
| Access Controls | Strict access limitations with multi-factor authentication for staff |
| Regular Audits | Quarterly security assessments and vulnerability testing |
| Data Backup | Secure, encrypted backups with geographic redundancy |
Data Retention
We keep your information only as long as necessary to provide services and comply with legal requirements. Generally, we retain:
- Account information for 7 years after service completion
- Communication records for 3 years
- Website analytics data for 2 years
- Financial records as required by Australian law (typically 7 years)
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles, you have several important rights regarding your personal information:
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We'll respond within 30 days of receiving your request.
Data Portability
You can request a copy of your data in a commonly used format if you want to transfer it to another service provider.
Deletion Rights
You can request deletion of your personal information, subject to our legal obligations and legitimate business needs.
To exercise any of these rights, contact our Privacy Officer using the details at the bottom of this page. We may need to verify your identity before processing requests.
Third-Party Services and Sharing
We work with trusted third-party providers to deliver our services effectively. Here's how we handle data sharing:
Service Providers
- Payment processors for secure transaction handling
- Email service providers for communication
- Website hosting and security services
- Analytics tools to understand website usage
All third parties are required to maintain the confidentiality and security of your information.
Legal Disclosures
We may disclose your information when required by law, such as in response to court orders or regulatory investigations, or to protect our legal rights.
Cookies and Tracking
Our website uses cookies to enhance your experience and provide personalized content. You can control cookie settings through your browser.
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant content (with your consent)
International Data Transfers
While we primarily store data within Australia, some of our service providers may process data internationally. When this occurs:
- We ensure adequate protection through contractual safeguards
- We only work with providers in countries with adequate privacy protections
- We implement additional security measures for international transfers
- You'll be notified if significant changes to data location occur
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:
- We'll notify you via email or prominent website notice
- We'll provide at least 30 days notice before changes take effect
- You can review previous versions upon request
- Continued use of our services constitutes acceptance of updated terms
Privacy Questions?
If you have questions about this privacy policy or how we handle your data, we're here to help.
Address: 4 Best Ave, Mosman NSW 2088, Australia
Phone: +61244213053
Email: help@melrionqexa.com
Our Privacy Officer typically responds to inquiries within 2 business days.
Effective Date: This privacy policy was last updated on January 15, 2025, and is effective immediately.